Terms and Conditions:
Welcome to Matters!
By using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
General
These terms and conditions ("Terms") govern your use of the Matters website ("Website") and the purchase of products ("Products") from Matters ("we," "us," "our"). By accessing or using the Website, you agree to these Terms. If you do not agree with these Terms, please do not use the Website or purchase Products from us.
Safety and Allergies
Our products are formulated with carefully selected ingredients to be safe for general use. However, individual reactions to cosmetic products can vary. If you have known skin allergies or severe skin conditions, we strongly recommend consulting a dermatologist before using any cosmetic product, including ours. Matters is not liable for any adverse reactions or skin conditions that may arise from using our products.
1. Consultation: Always consult with a healthcare professional if you are unsure about the suitability of our products for your skin.
2. Patch Test: Perform a patch test before using any new product to check for allergic reactions.
3. Disclaimer: Matters disclaims all liability for any adverse reactions or issues resulting from the use of our products.
Shipping and Delivery
We are dedicated to delivering your Matters Facial Kit with the utmost care. Each kit is meticulously packed to ensure it arrives in perfect condition. Delivery times may vary based on your location.
1. Processing Time: Orders are typically processed within 1-2 business days.
2. Shipping Time: Delivery times vary by location and shipping method selected at checkout.
3. Tracking: You will receive a tracking number once your order has been dispatched.
4. Delivery Issues: If there are any issues with the delivery of your order, please contact our customer service team promptly.
Returns and Exchanges
Your satisfaction is important to us. Please review our return and exchange policies carefully.
1. Incorrect or Missing Products: If you receive an incorrect or missing product, contact us immediately. We will send the correct product at no additional cost.
2. Damaged Products: If a product arrives damaged, contact our customer service team within 48 hours of receiving the product. Provide a photo of the damage to facilitate the process.
3. Hygiene Policy: For hygiene reasons, we do not accept returns for used products.
Intellectual Property
All content on the Matters Website, including but not limited to text, graphics, logos, images, and software, is the property of Matters and is protected by applicable intellectual property laws.
1. Usage Restrictions: You may not use, reproduce, or distribute any content from the Website without our express written permission.
2. Trademarks: All trademarks, service marks, and trade names are proprietary to Matters.
Privacy Policy
Your privacy is important to us. Please review our (Link: Privacy Policy) to understand how we collect, use, and protect your personal information.
1. Data Collection: We collect personal information necessary to process your orders and improve our services.
2. Data Usage: Your data is used in accordance with our Privacy Policy to provide and enhance our services.
3. Data Protection: We implement security measures to protect your personal information.
Limitation of Liability
Matters shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Website or Products.
1. Maximum Liability: Our maximum liability to you shall not exceed the total amount paid by you for the Products.
2. No Warranty: We provide our products "as is" without any warranties, express or implied, except as required by law.
Changes to Terms and Conditions
We reserve the right to update or modify these Terms at any time without prior notice.
1. Notification of Changes: Any changes will be posted on this page. It is your responsibility to review these Terms periodically.
2. Acceptance of Changes: Your continued use of the Website following any changes indicates your acceptance of the new Terms.
Contact Information
If you have any questions or concerns about these Terms, please contact our customer service team.
Thank you for choosing Matters! Your trust and satisfaction are our top priorities.
