Shipping and Returns Policy:

Shipping:

We are committed to delivering your Matters Facial Kit with the utmost care. Each kit is carefully packed to ensure it arrives in perfect condition. We offer reliable shipping options, and you will receive a tracking number once your order has been dispatched. Delivery times may vary depending on your location, but we strive to deliver all orders promptly.

Returns:

At Matters, your satisfaction is our priority. If you receive your order and find any product is missing or repeated, please contact us immediately. We will send the correct product to you at no additional cost. If your product arrives damaged, please take a photo and contact our customer service team within 48 hours of receiving your order.

We do not accept returns for used products due to hygiene reasons. However, if you have any concerns or issues with your order, please reach out to our customer service team, and we will do our best to resolve the matter to your satisfaction.

Thank you for choosing Matters. Your trust is important to us, and we are here to ensure you have a positive experience with our products.